Amalia Buga

A hard working and highly motivated professional, with a strong work ethic and respect for privacy .
  • Palma de mallorca, Spain
  • 7 June 2021
E-mail
Locked
Nationality
  • Romanian
Willing to relocate ?
Yes
Which area would you like to work ?
  • North America
  • Europe
  • Middle East
What kind of contract are you looking for ?
  • Permanent
  • Commuting

Education

Masterclass in Etiquette, Protocol and Good Manners, @ Virgil Manescu Hospitality Trainer
Feb 2021 — Feb 2021
Certified Sommelier @ Wine Taste School
Jan 2021 — Mar 2021

Trained as a sommelier, to know how to deliver best experience for customers in private jets and vineyard services

VIP CORPORATE FLIGHT ATTENDANT TRAINING @ Train Av Management
Nov 2020 — Nov 2020
Degree in English Studies @ University of Huelva
Oct 2012 — Jul 2016

Experience

Flight Attendant @ EUROWINGS EUROPE (Lufthansa Group)
Feb 2017 — Mar 2021

Greet and welcome passengers on board in a friendly and approachable manner.
• Consistently deliver outstanding standards of customer service and maintain them throughout the flight.
• Treat everyone professionally, with respect, patience and understanding.
• Inform all passengers of the aircraft safety procedures.
• Ensure that all safety and security measures are according to the company´s standards, as well as ESAS regulations.
• If the situation requires administer first aid to passengers.
• Swiftly and diplomatically resolve any issues that may appear during the flight.

Hotel Receptionist @ OCCIDENTAL Hotel & Resort Isla Cristina (Barcelo Group)
Apr 2012 — Oct 2014

• Welcoming guests and processing their check-in formalities promptly,
• Ensuring they settle in as comfortable as possible and make the most of their stay.
• Processing payments,
• Making recommendations of local points of interest and collecting constructive feedback to always improve our service delivery and enhance our guests’ visit.

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