- Santiago (Santiago), Dominican Republic
- 25 March 2023
Corporate Flight Attendant, with extensive experience in private aviation. Bilingual, hospitality and silver service trained, Unrestricted European passport holder.
- Excellent oral and written communication skills.
- Providing top-notch customer service.
- Good organizational sense and time management.
- Flexibility.
- Attention to detail.
- Discretion.
Education
Experience
● Dedicated personalized attention to individual needs, of UHNWI including Saudi and Emirati Royal Family Members, resulting in 95% positive feedback
● Concentrated on passenger safety onboard different planes, including Challenger 605, Gulfstream G550, Legacy 500 y BBJ 737.
● Lead the service and catering for the private family plane, resulting in a 20% food waste reduction, saving USD 10K per year.
● Overhauled the list of key needs and daily requirements to provide 360 services.
● Coordinated and managed the travel agenda, lodging, gastronomic routes, and general services for the family.
● Managed the mansions at the family properties in 4 different locations across Europe, America, and Middle East.
● Outperformed coordination and execution of 3 special events at the main mansion of the family.
● Supervised crew in the economy cabin on board small aircraft, and successfully handled food and beverage storage for the return flight.
● Deescalated 90% of conflicts without involving the cabin senior regarding safety noncompliance, food and beverage shortage, and noise level.
● Assisted in 3 (three) major medical emergencies within 3 haul long flights.
● Collaborated with the Service Director, during 1 (one) emergency approach, and with composure, comforted and guide the passengers and crew in the economy cabin.
● Provided a detailed oriented culinary service to high-profile guests including celebrities, politicians, and diplomatic staff, resulting in getting 5+ positive written reviews.
● Provided a detail-oriented culinary service on long and medium haul flights on regional and international routes, accumulating more than 100 flight hours per month.
● Inspected emergency equipment and foreign objects in the cabin, 1 hour before takeoff.
● Executed public announcements in both English and Spanish in required destinations.
● Maintained a positive, guest-first attitude to exceed customer satisfaction, as part of the W Hotel opening team.
● Cultivated a collaborative, team-oriented environment among staff while maintaining Marriott service standards 100%.
● Memorized over 30+ menu items, and exceeded sales targets of premium bottles, resulting in being awarded best seller of bottles for consecutive months.
● Suggested premium table service to customers, increasing revenue by 20%.
● Prepared drinks according to hotel standards.
● Collaborated with F&B senior supervisor to manage schedules, and communication through 3 shifts, reducing staff stress and turnover by 15%.
● Supervised staff work, giving instructions for improvement and proving constructive feedback as needed, resulting in positive feedback from F&B Director.
● Managed closing procedures for 5 points of sales.
● Collaborated with the team responsible for forecasting, planning, and managing all F&B outlets.