Barbara Torres Hernandez

Premium Class Cabin Crew- Airbus 380 & Boeing 777, Dubai (UAE)
  • United Arab Emirates
  • 21 August 2021

I am a passionate customer service professional with over eight years of experience providing the highest quality services to VIP guests in the aviation, diplomatic and hospitality industries. My ability to cater every need in a professional manner has been tested in a variety of fast paced multinational environments. I thrive in positions of leadership and always ensure that customer needs are quickly and properly met. I am seeking new opportunities in the corporate aviation sector, where I can
continue to utilize my skills and share my experience with a committed and qualified team.

E-mail
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Phone Number
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Nationality
  • Spanish
Willing to relocate ?
Yes
Which area would you like to work ?
  • North America
  • South America
  • Europe
  • Middle East
What kind of contract are you looking for ?
  • Permanent
  • Commuting
  • Freelance

Education

Summer Course (2012) @ Humboldt University of Berlin (Germany)
Jul 2012 — Aug 2012
Bachelor's Degree in Translation and Interpreting (Spanish, English, German) @ Comillas Pontifical University (ICAI-ICADE) – Madrid, Spain (2009-2014)
Sep 2009 — Jun 2014
Pre-K to 4th Grade @ Saint Luke Catholic School, Florida (USA)- 1995-2001
Aug 1995 — May 2001

Experience

Premium Class Cabin Crew - Airbus 380/Boeing 777 @ Emirates Airline – Dubai, U.A.E
Aug 2015 — Current

• Offer the highest quality of trustworthy and personalized customer service to ensure world-class flight experiences for Business Class customers.
• Ensure compliance with safety standards, including emergency and security practices in line with corporate and civil aviation regulations.
*100% score in the Annual SEP Recurrent Examination 2019 & 2021
*Awarded “Bronze Najm Award” for Excellent Customer Service

Consulate General Education Office- Intern @ Embassy of Spain- Miami, Florida (USA)
Jun 2014 — Aug 2014

• Assistant to the Ambassador in the United States at the Department of Education Services with diplomatic meetings organization, official documents translation (English/Spanish), customer service and administrative tasks to support educational programs between Spain and USA.

Office of International Civil Servants-Intern @ Ministry of Foreign Affairs- Madrid, Spain
Oct 2013 — Mar 2014

• Forming cohesive Partnerships with international organizations (United Nations) as means of increasing employment opportunities for Spanish citizens abroad.
• Welcome and assist visitors to the Ministry and support administrative staff with office
management and organization tasks.

Executive Assistant to VIP Guests and Event Spokesperson @ Real Madrid C.F – Santiago Bernabéu Stadium- Madrid, Spain
Nov 2012 — Aug 2015

Welcome, assist and accompany VIP guests at VIP boxes during matches-corporate events and ensure their needs are met in a timely and professional manner.
• Responsible for planning and coordinating food and beverage catering and product placement for official events.
• Lead event staff to ensure events run smoothly and provide training to staff to welcome VIP guests and take food and beverage orders courteously.
• Provide educational tours for executive guests of the stadium in English, Spanish, and German.

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