- Bucharest, Romania
- 15 March 2023
Passionate about fine dining, silver service and interior design, certified in boutique wines chateaux and procurement. Experienced in solving problems within time constraints and a track record of good decision making. Numerous letters of appreciation from satisfied customers.
Education
Qatar Airways Integrative trainings in collaboration with the Harvard Business Publishing Managementor :
• EQ, CQ and Communication;
• Problem Solving and prioritisation;
• The 6 Seconds Model;
• Effective Writing of the Inflight Reports;
• SMS ( Safety Management System ).
Experience
• Team formation, team leading, implementing
operational standards & procedures, coaching,
assessing a team up to 16 differnt members daily.
• Attaining customers retention by providing an
outstanding service and comfort.
• Staff talent crafting and coaching.
• Implementing the Emotional and Cultural
Intelligence acquired skills for creating a productive
work environment.
• Continuous trainings in the area of Leadership,
Communication, Effective Feedback Discussions,
Assessments.
• Implementation of SEP/ AVSEC/ First Aid, Dangerous
goods aspects of the job.
• Maintaining a database of inflight reports and
incidental cases outcome monitoring.
• Providing clear and decisive leadership by rapidly
assessing and responding to changing situations.
• A continuous and productive relationship with the
managers and auxiliary staff, in order to achive our
common goals.