- Granada, Spain
- 25 September 2023
Driven and experienced International Flight Attendant, passionate about delivering the best inflight customer service. Skilled in managing inflight service, catering and safety protocols. Offering 8 years of experience in the industry with a high capacity to adapt rapidly to different schedules, environments and cultures.
I have completed my Silver Service course at Aviación VIP, I am currently doing a Rioja Wine Education Course and I am highly skilled in high-end plating.
I understand the true meaning of exceptional customer service and being a team player. I recognize the impact and responsibility that each team member has on the overall effectiveness and success of a company and I believe in leading by example. I have excellent communication skills, a passion for people and a positive attitude.
Education
Experience
-Trained in the highest standards of customer service, conflict resolution management, first aid, CPR, fire fighting scenarios along with safety and security procedures to remain current on new requirements and procedures.
-Make sure the correct catering load and reorganized the food and beverage cart to facilitate faster service.
-Create a positive working environment.
-Deliver personalized service to high profile customers.
-Received compliments for exceptional organizational galley skills and professionalism from supervisors and management.
-Achieved a 98 % satisfaction rating from customers through exceptional service and attention to detail.
-Ensure discretion and confidentiality.
-Advised the Captain on potential safety or security concerns and collaborated to fellow crew members to resolve any issues.
-Provide exceptional in-flight service to the premium cabin customers by being attentive to their needs and pay attention to details.
-Represent the company image by constantly being well groomed and have a neat appearance at all times.
-Responsible for customers safety and comfort throughout the flight and continuously monitor the cabin.
-Successfully managed challenging in-flight situations, including medical emergencies, technical issues and flight diversions.
-Meticulously performed safety checks on aircrafts before and after every flight.
-Maintain the cleanliness and organization of the aircraft, ensuring a comfortable and safe environment for customers.
-Show immense ability to work under tight time constraints to assure service on short flights and to achieve on time departures.